Here you will find materials to assist with using the Ohio Libraries Share: MORE system in your library.

New Help Desk Procedures:

• How to report system problems

Other useful Links and documents:

• US Cargo Manifest list and Labels
   
• State Library Delivery Resources page.
  Especially useful are the Damaged and Lost Claims Procedures and the Packing and Shipping Tips
   
• Staff Manual (revised Nov. 2009)
  Note: some of the illustrations in this file or in the Welcome Packet files do not display well on the screen, but they should look fine when printed.
   
• Welcome packet
  • Basic information for new libraries on OLS: MORE
    
  • A patron information sheet you can customize (Microsoft Word format)

Ohio Libraries Share: MORE Users Email List

Morelist is an email list devoted to issues and concerns regarding the OLS: MORE project. This is also where you will receive any system maintenance announcements and notices of upcoming events. In an effort to limit and protect the list from SPAM, only email addresses from valid domains will be accepted. Free email accounts such as Hotmail and Yahoo will not be approved. To subscribe to Morelist:
1. Simply send an empty email message and empty subject line to the following address: morelist-subscribe@winslo.state.oh.us (note: the email must be formatted in plain text)
2. Respond to the confirmation message you receive
3. After you receive the "Welcome" message from the list you will then be able to post messages to the list
To unsubscribe, simply send an empty email to the following address: morelist-unsubscribe@winslo.state.oh.us

OLS: MORE Support Desk Reporting Process

Start of process
If a system problem occurs, assigned OLS MORE contact person will call OCLC at   1-866-939-6446 or

You can open a trouble ticket via the web at https://servicedesk.oclc.org

1. Click on "Use Self Service Desk" link
2. Username = your OLS: MORE id without the 'S'
3. Password = your OLS: MORE id without the 'S'
4. Please include your contact name, email and number in the body of the problem. 
5. Report the problem and a representative will get back with you within:
   1. 2 hours for Total Service Inoperable
   2. 24 hours for Service Partially Available
   3. 72 hours for Cosmetic Problem that does not prevent the system operating
6. If contact from your above reported problem is not made within the allotted time above, please contact the OLS: MORE project staff via email at olsmore@sloma.state.oh.us. Please include in your email:
   1. The Trouble Ticket number,
   2. Contact Name and Phone Number,
   3. Time the ticket was open
   4. Your concern.
7. Please continue to send all configuration changes, training request, or miscellaneous communication to the OLS: MORE project staff via email, olsmore@sloma.state.oh.us.

What is a system problem?
A system problem is considered an abnormal functionality of the OLS: MORE system. That is, something that does not normally occur during regular processing.

What is not a system problem?

1. Enhancement requests
2. Questions regarding normal processing
3. Request for training
4. Notification for address change
5. Notification of IP changes
6. Notification of new site that needs to be added to OLS: MORE
7. Notification that a new branch will need to be added to OLS: MORE
8. Notification that a site needs to 'Go Live'
9. Notification that a site needs to be suspended or removed