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OLS: MORE - Basic Information for New Libraries

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HELP ME …

If a system problem occurs, please open a trouble ticket via the web at https://servicedesk.oclc.org. (This is the 'support' link on the VDX page in the navigation bar.) Or, you may call the OCLC OLS: MORE help desk at 1866-939-6446 (866-939-OHIO) and they will open a trouble ticket for you. If you call, please identify yourself as an OLS: MORE library and give them your MORE ID number. It is recommended however that you open a trouble ticket at the helpdesk.

  1. Click on the "Use Self Service Desk" link
  2. input your Username - this will is your 5 digit MORE ID without the S
  3. input your Password - this will is your 5 digit MORE ID without the S
  4. Please include your contact name, email and number in the body of the problem

If you have a Delivery problem, please fill out the Delivery Service Issue Form.

And please visit our Statewide Delivery site for basic delivery information.

KEEP INFORMED ...

  • The MORE discussion list is devoted to topics related to MORE.
    • To subscribe, send an email to morelist-subscribe@winslo.state.oh.us. Leave the subject line and text of the message blank.
    • Look for a response back, read the instructions, and follow them to reply and you will be signed up for the MORE listserv.
  • The OLS: MORE informational site is available here.
  • The Delivery email list is devoted to delivery issues.
    • To subscribe, send and email to: statelibdelivery-subscribe@winslo.state.oh.us
    • Leave the subject line and text of the message blank.
    • Look for the response back, read the instructions, and follow them to reply and you will be signed up for the delivery email list.
    (NOTE: Please be aware that the U.S. Cargo delivery system is also used by the State Library for purposes other than OLS: MORE so you may see non-MORE issues on this delivery email list from time to time.)
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DELIVERY FACT SHEET

More information can be found Here

US Cargo phone: 800-234-8608 or 1-888-USCARGO
email: usccsdelivery@usccs.com

*The OPLIN helpdesk does not answer questions or issues regarding delivery

How do you ship items?

Include either a MORE Shipping or Returned slip with each item. Place items into a bag or container. Attach a mailing label.

How much can we stuff in a container? How should we pack it?

Packaging guidelines are available here

Lost shipment?

Report losses directly via the Delivery Service Issue Form
Liability is limited to $100, but additional coverage can be purchased by requesting a Bill of Lading from the driver (charge is .50 for each $100 additional coverage). Please see the Customer Service Claims Procedure page for more information.

Need bags?

Post a message to the Statewide Resource Sharing Delivery listserv at statelibdelivery@winslo.state.oh.us.

Can't find a MORE library on the manifest list?

Report the omission on the Delivery Service Issue Form.

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