- Lost⁄Damaged Materials: Such problems may be reported via the Delivery Customer Service form or directly to U.S. Cargo at 1 800 234 8608. U.S. Cargo will reimburse the library directly.
- Liability for lost or damaged materials is limited to $100.
- To obtain additional coverage, request a Bill of Lading (BOL) from your driver.
- The shipping library will complete the BOL and will specify the number and type of items as well as the amount of additional coverage on the BOL.
For example:10 video cassettes
10 books20 items for $200 additional coverage - The BOL is to be placed on the outside of the shipment so that it is clearly visible to the driver. A pick up copy of the BOL is to be retained by the shipping library for proof of pick up.
- Shipments will be assessed an additional charge of fifty cents ($.50) for each one hundred dollars ($100) or fraction thereof by which the value exceeds one hundred dollars ($100) per shipment, but not to exceed five thousand dollars ($5,000). For example, for loss of the 20 items mentioned above, the insurance fee will total one dollar ($1.00).
- Missed Delivery Form – In the event that the US Cargo driver does not make a scheduled delivery, please complete and submit the Delivery Customer Service form. This information will be submitted to both the State Library of Ohio and US Cargo customer contcts.